Clear refund handling for paid features

Digital Delivery Rule

ParasharHora sells digital, instant-access, consumable services. Once paid access is activated, credits are granted, a report is generated, an AI answer is generated, premium access is enabled, or a digital output is delivered or made available, the service is treated as delivered and is generally non-refundable except where required by law or expressly stated below.

Cancellation Before Delivery

Because most ParasharHora paid services are processed instantly, cancellation is usually not available once generation, activation, or credit delivery has started. If you paid by mistake and have not used or generated the paid service, email support@parasharhora.com as soon as possible with your order details. We will review whether cancellation is still technically possible.

Astrology And AI Disclaimer

Disclaimer: Astrological insights provided by this application are generated using authentic Vedic mathematics and advanced Artificial Intelligence. They are for general information, cultural learning, and entertainment purposes only, and do not constitute professional medical, financial, psychological, or legal advice. Refunds are not granted merely because an interpretation, prediction, remedy, report, or AI-generated output does not match user expectations after the digital service has been delivered or made available.

When Refunds Are Usually Available

• Duplicate successful charges for the same intended purchase.
• A successful payment where the purchased credits, report, or premium access were not delivered after support verification.
• A technical failure that prevented use of a purchased digital service and could not be reasonably fixed by support.
• A payment captured for the wrong product due to a verified checkout or system error.
• A refund required by applicable law after support verification.

When Refunds Are Usually Not Available

• Completed AI questions, generated reports, downloaded reports, or consumed digital credits.
• Dissatisfaction with an astrology interpretation after the digital service was successfully delivered.
• Incorrect birth details, timezone, location, name, gender, ayanamsha, node setting, or other data entered by the user, unless support can correct the issue before the paid output is generated.
• Change of mind, non-usage, partial usage, late usage, accidental purchase, misunderstanding of astrology, or expectation of a guaranteed prediction or outcome.
• Technical issues caused by the user device, browser, internet connection, payment instrument, email inbox, app store, or third-party provider outside our reasonable control.
• Delays caused by maintenance, high traffic, cloud outage, payment gateway delay, bank delay, AI-provider delay, or force majeure, where the service is ultimately delivered or restored.
• Account sharing, misuse, policy violations, or attempts to bypass payment or product limits.
• Chargebacks or payment disputes raised without first giving support a reasonable opportunity to investigate.

How To Request A Refund

Email support@parasharhora.com with your registered email, product purchased, payment date, order ID, payment ID, screenshots if helpful, and a short description of the issue. Refund requests should be made as soon as possible, preferably within 24 hours of payment and before using or generating the paid digital service. We may ask for additional details to verify the transaction, delivery logs, and account activity.

Support Investigation And Records

We may review payment records, activation time, access logs, report-generation logs, AI-response logs, transaction status, account activity, and support history to decide refund eligibility. Our records will be used to determine whether a digital service was delivered, activated, consumed, misused, or affected by a verified system failure.

Processing Time

We usually review refund requests within 3-5 business days. Approved refunds may be reduced by non-refundable payment gateway, bank, tax, chargeback, currency conversion, or processing charges where permitted by law. Once a refund is initiated, the final settlement time depends on the payment provider, bank, card network, UPI provider, wallet, or app store used for payment.

Payment Provider Or App Store Rules

Some payments may be controlled by a payment gateway, bank, card network, wallet, UPI provider, app store, or subscription platform. Their settlement timelines, chargeback process, cancellation controls, taxes, and non-refundable fees may apply in addition to this policy.

Failed Or Pending Payments

If a payment failed or stayed pending, wait for the payment provider or bank to update the transaction. If money was deducted and access was not granted, contact support@parasharhora.com with the transaction references so we can reconcile it.

Duplicate Or Wrong Charges

If the same intended purchase is charged more than once, or if a verified checkout/system error captured payment for the wrong product, email support@parasharhora.com with the registered email, order ID, payment ID, amount, date, and screenshots if available. We will verify payment and delivery records before approving any refund or correction.

Subscriptions And Renewals

If recurring subscriptions are offered, cancellation stops future renewal where supported by the payment flow, but does not automatically refund the current active billing period after access has been activated. Renewal charges are subject to the same digital delivery rules unless applicable law requires otherwise.

Abuse, Fraud, And Chargebacks

We may deny refunds, suspend access, revoke credits, or terminate accounts where we detect abuse, fraud, excessive refund requests, policy violations, unauthorized resale, account sharing, false claims, or chargeback misuse. Raising a payment dispute may delay support resolution while the payment provider investigates.

Statutory Rights

Nothing in this Refund Policy limits any non-waivable consumer rights or refund rights that apply under law. Where applicable law requires a refund or different process, we will follow the required legal standard after verification.